We believe that insurers exist to pay valid claims. That’s why our claims team is an integral part of business at Liberty. We build long-term relationships with our customers through listening to their individual needs and supporting them when they need us most.
Working side-by-side with our underwriters and engineers to understand the policy and the client – and what is important to them – brings a unified approach to customer service. The claims team boasts specialist skills, including financial and legal training, and each member of the team has been selected for their wealth of experience gained locally and internationally, as well as their technical, communication and negotiation skills.
Our team has significant local authority and collectively more than 300 years of claims experience – and it shows in the way we do business. We take a pragmatic, realistic approach to claim resolution: where a claim is to be paid, we pay quickly; where we have supporting evidence to defend a claim, we are not afraid to do so.
All claims are managed efficiently and with the minimum of fuss: we aim to make well-informed decisions, mitigate losses, deliver high-quality defences, and settle claims in a timely manner.
A leading claims service
We have recently been recognised for our claims capabilities in the following ways:
- Rated "best in class" for claims in four product lines in the 2017 J.P. Morgan Taylor Fry General Insurance Barometer. This recognises our claims skill in Commercial Property, Marine, Public and Product Liability and Professional Indemnity.
- Finalist in the 2018 Mansfield claims awards for Corporate Property and Casualty.
- Finalist in the 2018 Insurance Business Australia awards for General Insurer Claims Team of the Year.
Meet our claims team
Robyn Hassell
Senior Claims Specialist
T: +61 2 8298 5864
Thuy Vu
Accident & Health Claims Manager, Australia
T: +61 2 8047 3337
Department
Claims
Main role
Thuy works together with Liberty underwriters and our emergency assistance and claims management service provider to facilitate the claims process for Liberty’s brokers and policy holders.
Personal profile
Thuy has been involved in Accident & Health claims for the last 10 years, during which time she rose through the ranks of a global risk management firm from Accident & Health Claims Specialist to National Third-Party Administrator (TPA) Operations Manager. As National TPA Operations Manager, Thuy was responsible for the day-to-day operations of a diverse book of business, including Accident & Health, Sports Injury, Credit Card, Motor, Liability, Property and Cyber insurance, for a number of domestic and international insurers.
Thuy joined Liberty in September 2016 with more than 14 years' experience in management and customer service.
Allison Reis
Senior Claims Specialist, Casualty
T: +61 2 8298 5868
Angus Kench
Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
James Tucker
Senior Claims Specialist, Casualty
T: +61 7 3235 8822
Jessica Dugandzic
Claims Specialist, Casualty
T: +61 2 8047 3314
Mark Egglestone
Senior Claims Specialist, Casualty
T: +61 7 3235 8838
Natasha Savic
Senior Claims Specialist, Casualty
T: +61 3 9619 9807
Richard Jessup
Australian Casualty Claims Manager
T: +61 2 8298 5922
James Paul
Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
Gareth Edwards
Claims Manager, Property - Australia
T: +61 2 8298 5883
James Paul
Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
Marie Domingo
Claims Specialist, Energy Property Construction & Marine
T: +61 2 8298 5893
Nathan McLellan
Vice President, First Party Claims - Asia Pacific
T: +61 2 8298 5944
Lana Gray
Senior Claims Specialist, Marine
T: +61 7 3235 8840
Marie Domingo
Claims Specialist, Energy Property Construction & Marine
T: +61 2 8298 5893
Nathan McLellan
Vice President, First Party Claims - Asia Pacific
T: +61 2 8298 5944
Stephen Doherty
Senior Claims Specialist, Professional & Financial Risks
T: +612 8298 5886
Alison Kerr
Senior Claims Specialist, Professional & Financial Risks
T: +61 2 8298 5956
Department
Professional & Financial Risks Claims
Main Role
Alison manages a wide range of Professional & Financial Risks claims.
Personal Profile
Alison has been working in insurance and the law since 2001 with experience in Public Liability, Professional Indemnity (PI) and Directors’ & Officers' Liability (D&O) matters. Alison has also gained international experience working with Liberty in London where she specialised in PI claims.
Prior to joining Liberty Alison handled Public Liability, PI and D&O claims across various jurisdictions in Australia.
Alison holds a Bachelor of Commerce and Bachelor of Laws and is admitted to practice as a solicitor in NSW.
Angela Messih
Senior Claims Specialist, Professional & Financial Risks
T: +61 2 8047 3325
Department
Professional & Financial Risks
Main role
Angela manages Professional Indemnity (PI), Directors’ and Officers’ Liability and financial lines claims for a range of professions and industries. Her particular emphasis is on claims for construction, engineering and architecture clients.
Personal profile
Angela joined Liberty in 2016 with 16 years’ claims experience in the PI and financial lines insurance sector, gained across the Asia Pacific region, specifically, Australia, New Zealand, Hong Kong, South Korea, Singapore and Japan.
Prior to joining Liberty, Angela worked as a Senior Professional Indemnity & Financial Lines Claims Officer for various international and domestic insurers.
Angela holds a Bachelor of Laws degree, a Bachelor of Business degree and a Graduate Diploma in Legal Practice. She is an admitted solicitor in NSW and holds a current practice certificate.
Claudia Virgona
Senior Claims Specialist, Professional & Financial Risks
T: +61 7 3235 8845 & +61 2 8298 5845
Department
Professional & Financial Risks
Main role
Claudia manages Professional Indemnity, Directors’ and Officers’ Liability and financial lines claims for a range of professions and industries.
Personal profile
Claudia joined Liberty in 2017 with experience in legal practice and insurance claims management in Australia. Prior to joining Liberty, Claudia worked as a Senior Claims Consultant, managing liability and professional indemnity matters.
Claudia holds a Bachelor of Arts/Laws (Honours) degree and a Masters of Business (Human Resources). She is an admitted solicitor in NSW and holds a current practising certificate.
James Thomas
Assistant Vice President & Technical Claims Manager, Professional & Financial Risks - Asia Pacific
T: +61 2 8298 5937
Department
Professional & Financial Risks Claims
Main Role
Based in Sydney, James has technical and portfolio oversight of all SPC claims throughout Australia and construction PI claims throughout the Asia Pacific region. He also handles a portfolio of claims.
Personal Profile
James has over 30 years’ experience in financial lines claims across a variety of professions but with particular focus on complex and high value construction claim.
James holds a degree in Masters of Business Administration and is CIP, Fellow of ANZIIF and his professional experience includes work on Professional & Financial Risks claims at a number of other insurers in Australia as well as four years working as a claims broker in the London market.
Jonathan Lee
Senior Claims Specialist, Professional & Financial Risks
T: +61 7 3235 8843
Department
Professional & Financial Risks Claims
Main Role
Jonathan manages a wide range of Professional Indemnity (PI) and Financial Lines claims across a variety of professions and industries.
Personal Profile
Jonathan has been working in the insurance industry and related fields for more than 20 years. In that time he has gained experience across the spectrum of liability claims with particular emphasis on financial lines claims including PI and Directors' & Officers' Liability (D&O) claims.
Prior to joining Liberty, Jonathan was employed as a solicitor in the insurance practice of a national Australian firm. He has also worked as a claims manager for a major general insurer and an independent claims manager.
Jonathan holds degrees of Bachelor of Economics and Bachelor of Laws and has been admitted to practice as a solicitor in Queensland. He is based in Brisbane.
Kristy Cappellotto
Senior Claims Specialist, Professional & Financial Risks
T: +61 3 9619 9817
Department
Claims
Main Role
Kristy manages a wide range of Professional & Financial Risks claims, including professional indemnity, financial lines and construction claims across a number of professions.
Personal Profile
Kristy has over 10 years’ experience as a lawyer practising in dispute resolution and litigation, predominantly in the areas of insurance and construction.
Kristy’s background involved acting for insurers and advising in relation to professional negligence claims against building and construction professionals, property industry professionals, local councils and allied health professionals.
Robert Mercer
Vice President, Professional & Financial Risks, Surety & Global Financial Risks Claims - Asia Pacific
T: +61 2 8047 3317
Department
Claims
Main Role
Robert manages the Professional & Financial Risks and Surety Divisions' team of Claims Specialists across the Asia Pacific Region and is responsible for the provision of strategic, technical and market facing claims leadership, support and co-ordination.
Personal Profile
Robert joined Liberty in 2015 with more than 16 years of experience in Australia and the United Kingdom in the insurance industry, both in senior positions within other insurance companies and as a lawyer in private practice. Robert has managed and defended claims against engineers, architects, construction professionals involved in both small and large scale construction and infrastructure projects, directors and officers, financial institutions, financial services companies and professionals in other sectors.
Robert is a qualified lawyer who has practiced in New South Wales and Queensland.
Angus Kench
Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Lauren Watson
Claims Manager, Workers Compensation
T: +61 2 8047 3345
