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Claims

Our substantial risk appetite, generous global capacity and exceptional staff with local experience and authority give us the edge in finding solutions to complex insurance risks. 

Specialist knowledge of the risk and the policy

We work closely with our underwriters and risk engineers to understand the product and our clients’ needs.

Prompt settlement

We look for ways to pay claims fairly and promptly.

Valued customer relationships

We listen to our brokers and clients and support them when they need us most.

Claims

We believe that insurers exist to pay valid claims. That’s why our claims team is an integral part of LIU’s business. We build long-term relationships with our customers through listening to their individual needs and supporting them when they need us most.

Working side-by-side with our underwriters and engineers to understand the policy and the client – and what is important to them – brings a unified approach to customer service. The claims team boasts specialist skills, including financial and legal training, and each member of the team has been selected for their wealth of experience gained locally and internationally, as well as their technical, communication and negotiation skills.

Our team has significant local authority and collectively more than 300 years of claims experience – and it shows in the way we do business. We take a pragmatic, realistic approach to claim resolution: where a claim is to be paid, we pay quickly; where we have supporting evidence to defend a claim, we are not afraid to do so.

All claims are managed efficiently and with the minimum of fuss: we aim to make well-informed decisions, mitigate losses, deliver high-quality defences, and settle claims in a timely manner.

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Thuy Vu
Accident & Health Claims Manager, Australia
T: +61 2 8047 3337
Full bio
Michael Gear
Michael Gear
Senior Claims Specialist
T: +61 7 3235 8826
Full bio
Richard Mellor
Richard Mellor
Senior Claims Specialist, Casualty
T: +61 2 8298 5871
Full bio
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Jessica Dugandzic
Claims Specialist, Casualty
T: +61 2 8047 3314
Full bio
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Emily Payne
Senior Claims Specialist
T: +61 3 9619 9852
Full bio
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Panayiota Anastasopoulos
Claims Specialist, Casualty
T: +61 3 9619 9822
Full bio
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Richard Jessup
Australian Casualty Claims Manager
T: +61 2 8298 5922
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James Paul
Senior Claims Specialist, Energy Property Construction
T: +61 2 8298 5974
Full bio
Nana Yeboah
Nana Yeboah
Claims Specialist, Energy Property Construction
T: +61 2 8298 5803
Full bio
Marie Domingo
Marie Domingo
First Party Claims Specialist
T: +61 2 8298 5893
Full bio
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James Paul
Senior Claims Specialist, Energy Property Construction
T: +61 2 8298 5974
Full bio
Wilson Salas
Wilson Salas
Claims Manager Marine
T: +61 2 8298 5908
Full bio
Marie Domingo
Marie Domingo
First Party Claims Specialist
T: +61 2 8298 5893
Full bio
James Thomas
James Thomas
Technical Claims Manager, Specialty Casualty
T: +61 2 8298 5937
Full bio
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Claudia Virgona
Claims Specialist, Specialty Casualty
T: +61 2 8298 5845
Full bio
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Robert Mercer
Assistant Vice President Claims - Specialty Casualty and Surety, Asia Pacific
T: +61 2 8047 3317
Full bio
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Kristy Cappellotto
Senior Claims Specialist
T: +61 3 9619 9817
Full bio
Alison Kerr
Alison Kerr
Senior Claims Specialist, Specialty Casualty
T: +61 2 8298 5956
Full bio
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Jonathan Lee
Senior Claims Specialist
T: +61 7 3235 8843
Full bio
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Lauren Watson
Claims Manager, Workers Compensation
T: +61 2 8047 3345
Full bio
Angus Kench
Angus Kench
Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Full bio

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