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Accident & Health

Our substantial risk appetite, generous global capacity and exceptional staff with local experience and authority give us the edge in finding solutions to complex insurance risks. 

Broker relationships are key

We work closely with brokers to deliver top-level customer service.

No delay claims service

Our commitment to paying claims promptly is underpinned by our highly professional claims associates.

Flexible yet reliable cover

Our underwriting approach is innovative and flexible, yet disciplined.

LIU provides a customer-focused range of corporate Accident & Health (A&H) insurance products and services designed to inform, assist and protect people and their companies at home in Australia and abroad.

These benefits are made available through our Corporate Travel and Group Personal Accident and Sickness products to a wide range of industries and entities, including companies, schools, universities, clubs and membership organisations. We are also able to provide full medical benefits for Australian employees overseas on assignment (‘expat’ cover) or foreign workers of Australian companies who are based in Australia (‘inpat’ cover).

Our flexible approach allows us to provide streamlined, straight-forward insurance protection and tailored bespoke solutions as required. Our underwriting appetite and rates are consistent and we offer customers the simplicity and convenience of a ‘one-stop shop’ for assistance and claims.

Accidents and illnesses do not respect office hours or convenient moments, and LIU recognises that its customers need the facility of 24/7 assistance and claims support. We have therefore teamed up with Fullerton Health Corporate Services (Fullerton) to provide an integrated emergency assistance and claims service to our A&H customers, whatever their situation and wherever they may be.

As a specialised emergency assistance company with a sole focus on A&H, Sydney-based Fullerton has a long history of providing both emergency assistance programmes and professional claims services to the insurance industry. The Fullerton 24/7 call centre provides specialised assistance for all medical, travel and security emergencies. Through Fullerton, LIU’s clients have direct access to medical advice and access to a large network of medical centres and hospitals across the South-East Asian region and globally. Clients also benefit from efficient emergency travel arrangements (fast re-ticketing and access to available seats).

Fullerton shares LIU’s commitment to settling claims promptly and with transparency. Fullerton supports a range of tailored corporate A&H products and has developed customer-friendly tools (such as online claims lodgement and management) to speed up and streamline the client’s claims experience.

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