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24/7 Emergency Assistance

Accidents and illnesses do not respect office hours or convenient moments, and Liberty recognises that its customers need the facility of 24/7 assistance and claims support. We have therefore teamed up with Fullerton Health Corporate Services (Fullerton) to provide an integrated emergency assistance and claims service to our A&H customers, whatever their situation and wherever they may be.

As a specialised emergency assistance company with a sole focus on A&H, Sydney-based Fullerton has a long history of providing both emergency assistance programmes and professional claims services to the insurance industry. The Fullerton 24/7 call centre provides specialised assistance for all medical, travel and security emergencies. Through Fullerton, Liberty’s clients have direct access to medical advice and access to a large network of medical centres and hospitals across the South-East Asian region and globally. Clients also benefit from efficient emergency travel arrangements (fast re-ticketing and access to available seats).

Fullerton shares Liberty’s commitment to settling claims promptly and with transparency. Fullerton supports a range of tailored corporate A&H products and has developed customer-friendly tools (such as online claims lodgement and management) to speed up and streamline the client’s claims experience.

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Copyright 2019 Liberty International Underwriters

Liberty International Underwriters, known also as LIU or Liberty, is a trading name of Liberty Mutual Insurance Company (ABN 61 086 083 605) incorporated in Massachusetts, USA (the liability of members is limited); Liberty International Underwriters Limited (No. 2400200), incorporated in Hong Kong and Liberty International Underwriters Pte Limited (UEN 201538069C), incorporated in Singapore with a branch in Labuan (Reg. No. LF12903), licensed to carry on general insurance business under the Labuan Financial Services and Securities Act 2010, Lic. No. IS2016162 (together LIU).

We are not authorised to provide financial product advice. Accordingly, the information on this website does not take into account your objectives, financial situation or needs. Always consider the applicable policy wording and other relevant disclosure documents before deciding to acquire a financial product.


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