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What to do in a crisis

If a medical or other emergency occurs during a journey, Liberty’s clients have round-the-clock access to our emergency assistance provider, Fullerton Health Corporate Services (Fullerton). This emergency assistance service is available anytime, anywhere in the world, and does not incur extra fees.

In an emergency, call Fullerton reverse charge +61 2 9299 5390.

This reverse charge facility is available 24/7 from more than 60 countries and means that no upfront payment will be required (with the exception of some public phones which may require a coin/card deposit to get a dial tone).

Making a claim

If you’d like to make a claim, please download and complete a claim form and send it to:


Fax: +61 2 8256 1775

To make an enquiry, please call +61 2 8256 1770.

We will need written proof of loss in order to consider any claim under the policy. This includes originals (or certified copies) of all documentation, including certificates, receipts and other relevant information. Please note that if we do not receive the appropriate documentation in the format we require, the claim settlement may be delayed.

Be prepared for an emergency

Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.

Emergency assistance provider: Claims provider:


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Copyright 2019 Liberty International Underwriters

Liberty International Underwriters, known also as LIU or Liberty, is a trading name of Liberty Mutual Insurance Company (ABN 61 086 083 605) incorporated in Massachusetts, USA (the liability of members is limited); Liberty International Underwriters Limited (No. 2400200), incorporated in Hong Kong and Liberty International Underwriters Pte Limited (UEN 201538069C), incorporated in Singapore with a branch in Labuan (Reg. No. LF12903), licensed to carry on general insurance business under the Labuan Financial Services and Securities Act 2010, Lic. No. IS2016162 (together LIU).

We are not authorised to provide financial product advice. Accordingly, the information on this website does not take into account your objectives, financial situation or needs. Always consider the applicable policy wording and other relevant disclosure documents before deciding to acquire a financial product.


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