Intelligent Risks (IR) can become part of a Liberty client’s crisis management team, providing advice on any aspect of managing an incident or crisis in order to protect the business reputation, reduce losses and speed up business resumption. IR can also assist Liberty clients in managing their responses to major incidents.
Their experience includes:
- Reviewing the protective measures of a major food producer’s production line in response to a significant contamination incident
- Aiding a major international client successfully resolve an attempted US$25m scam against it in Indonesia
- Assisting a state government corporation that experienced the internal sabotage of its information technology system by a disgruntled staff member.
HACCP Australia is a private company based in North Sydney, with staff located in Brisbane, Melbourne, Hong Kong and London. They have over eight years of involvement with the insurance industry in handling clients’ pre-incident and response requirements. They have been in the food technology business for over twenty years, and have many years of ‘on-the-factory-floor’ experience.
As one of the most experienced crisis management consultancy firms in Australia, access to HACCP Australia adds significant value for Liberty’s clients.
HACCP Australia can provide services to Liberty clients including:
Arrangement of product testing. HACCP Australia can recommend and arrange the collection and delivery of virtually any food or beverage product for testing.
Consumer complaint retrieval. HACCP Australia can contact and arrange pickup of product from a consumer within 24 hours. HACCP Australia can also pick up samples of same-lot codes from retail outlets.
Withdrawals and recalls. HACCP Australia can retrieve product from retail outlets and distribution centres; arrange return and or destruction to comply with regulatory requirements; and conduct effectiveness checks to meet government post-report requirements.
FleishmanHillard is one of Australia’s leading corporate communications and issues management specialists. They work with a wide range of organisations to establish communications policies and the tools necessary to monitor and manage their online and offline reputations.
FleishmanHillard can provide on-the-ground corporate reputation management support to Liberty clients in the event of a product recall.